pq99 Responsible Gaming

Our Commitment at pq99

pq99 believes that responsible gaming is not an afterthought — it is a fundamental part of who we are as a platform. Every feature, policy, and customer interaction at pq99 is guided by our commitment to player wellbeing. We want every player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to enjoy our platform safely and sustainably.

Gambling is a form of adult entertainment and pq99 provides it strictly as such. It is never a guaranteed way to make money, and the house always holds a statistical edge over time. We encourage every player to treat their time on pq99 as leisure spending — money set aside specifically for entertainment, just as you might budget for a cinema visit or a meal out with friends.

21+ Age Restriction Policy

pq99 operates strictly as an adults-only gambling platform. The minimum eligible age to register an account, make a deposit, and participate in any game or bet on pq99 is 21 years. This policy is non-negotiable and applies to all players regardless of location within Bangladesh.

During the account registration process, pq99 collects your date of birth and verifies it through our KYC process. Age verification may require submission of a valid National ID (NID) or passport. Accounts where age cannot be confirmed will be suspended until documentation is provided. The following actions will be taken if an underage player is identified:

• The account is permanently closed with no right of reinstatement.
• Any balance held in the account is forfeited in accordance with our Terms and Conditions.
• All bonuses, free spins, and promotional rewards earned during the underage period are voided.
• Details of the account may be shared with relevant authorities where required by applicable law.

Deposit Limits

One of the most effective tools for maintaining control over your gambling spending is setting a deposit limit. pq99 allows you to define the maximum amount you are willing to deposit into your account over a specified time period. This cap helps prevent impulsive overspending and keeps your gambling activity within a budget you have consciously chosen.

To request a deposit limit on your pq99 account, contact our support team at [email protected] with the limit amount and the time period (daily, weekly, or monthly). Limit increases take a mandatory 7-day cooling-off period before taking effect. Limit reductions take effect immediately.

• Daily deposit limit — caps the total amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit — caps the total amount you can deposit within any 7-day rolling period.
• Monthly deposit limit — caps the total amount you can deposit within any 30-day rolling period.

pq99 recommends that all players — not only those experiencing difficulties — set a deposit limit as a proactive measure. Even experienced players benefit from a pre-set spending ceiling that removes the temptation to deposit impulsively during a losing run.

Time-Out and Cooling-Off Periods

Sometimes the best decision is to step away from the platform for a defined period — without fully closing your account. pq99's time-out feature lets you take a structured break from gaming while preserving your account and balance for when you return. Time-outs are available in the following durations:

• 24-hour time-out — a one-day pause to step back from the platform and reassess your gaming session.
• 7-day time-out — a one-week break, suitable for players who want a short cooling-off period after an intense gaming session.
• 30-day time-out — a one-month break, giving you a full calendar month away from the platform to reflect and recover.

During a time-out, you will not be able to log in, deposit, place bets, or receive promotional messages. Your account balance is secure and will be available when your time-out expires. To activate a time-out, contact [email protected] with your registered mobile number and the duration you require.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel that they need a significant break from gambling or believe their gambling has become harmful. When you self-exclude on pq99, your account is fully suspended for the chosen period and cannot be reactivated before the exclusion expires — not even if you contact support and request early reinstatement.

pq99 offers self-exclusion periods of 3 months, 6 months, 12 months, and permanent exclusion. To request self-exclusion, email [email protected] from your registered email address and state clearly the period of exclusion you are requesting. pq99 will process the request within 24 hours and send a written confirmation. A permanently self-excluded account cannot be reopened under any circumstances.

Self-Assessment: Is Gambling Affecting You?

Gambling-related harm can develop gradually and is not always obvious at first. Use the checklist below honestly to assess whether gambling may be having a negative impact on your life. If you answer "yes" to two or more of the following questions, we strongly encourage you to contact our support team and consider using our self-exclusion or time-out tools.

If any of the above resonates with you, please reach out to our support team at [email protected] immediately. You are not alone, and help is available. pq99 takes every responsible gaming concern seriously and will work with you to find the right protective measure.

Tips for Healthy and Responsible Play

Whether or not you are experiencing difficulties, the following practical habits will help you maintain a healthy relationship with gambling on pq99:

• Set a fixed entertainment budget before you log in. Decide in advance the maximum amount you are prepared to lose — and stop when you reach it.
• Never gamble when you are tired, emotionally distressed, or under the influence of alcohol. Your decision-making is impaired in these states, leading to higher risk behaviour.
• Take regular breaks. If you have been playing for more than an hour, step away from the screen, have a drink of water, and assess whether you want to continue.
• Treat gambling losses as the cost of entertainment — not as money that needs to be won back. Chasing losses is the fastest route to financial harm.
• Balance your gambling time with other leisure activities. Spending time with family, exercising, or pursuing hobbies outside of gaming contributes to overall wellbeing.
• Keep your pq99 account activity private and secure. Never share your login credentials, and log out after every session — especially on shared devices.

Protecting Minors

pq99 is committed to preventing access to the platform by anyone under the age of 21. We take this responsibility seriously. However, we also recognise that parents and guardians play a critical role in ensuring minors do not access online gambling sites.

If you share a device with younger family members or children, we strongly recommend the following steps to keep them safe:

• Always log out of your pq99 account after every session and never save your password in a shared browser.
• Use parental control software on devices that minors have access to. Many free and paid solutions are available that can block gambling-related websites.
• Report any instance of a minor attempting to use or having accessed a gambling platform — including pq99 — to [email protected] immediately.

Need Help? Contact pq99 Support

If you feel that gambling is no longer enjoyable and has started to cause stress, financial difficulty, or relationship problems, please do not wait. Contact pq99's support team directly and we will help you access the appropriate responsible gaming tool — whether that is a deposit limit, a time-out, or self-exclusion. All requests are handled with complete confidentiality.

Remember: seeking help is a sign of strength, not weakness. pq99 is on your side. Gambling should always enhance your leisure time — the moment it does the opposite, we are here to help you take back control.