pq99 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") describes how pq99 ("we", "us", "the Platform"), operator of pq99.ws, collects, uses, stores, and discloses personal data relating to users of the pq99 platform ("you", "Player", "User"). This Policy applies to all products, services, and features available through pq99.ws, including sports betting, live casino, slots, crash games, and all associated account, payment, and customer support functions.

By registering an account on pq99.ws or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use pq99.ws.

Information We Collect

pq99 collects personal data through multiple channels — at registration, during account activity, through payment processing, via KYC verification, and through your general use of pq99.ws. The categories of data we collect and their sources are set out below:

pq99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless a specific legal obligation requires it. Where such data must be collected, Players will be notified separately and appropriate consent will be obtained beforehand.

How We Use Your Information

pq99 uses your personal data only for the purposes listed below. We do not use your data in ways incompatible with the purpose for which it was originally collected, and we do not carry out automated decision-making or profiling that produces legal or similarly significant effects on you.

• Account registration and management — to create, maintain, and administer your pq99 Player account, including processing login credentials and account settings.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain records of your financial transactions on the platform.
• Identity verification (KYC) — to verify your age, identity, and payment method ownership in compliance with our responsible gaming obligations and applicable law.
• Customer support — to respond to your inquiries, complaints, and support requests submitted via email to [email protected] or through the platform's support channels.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other unlawful conduct on the platform.
• Legal compliance — to comply with obligations imposed by applicable law, including responding to lawful requests from regulatory or law enforcement authorities, and to exercise or defend legal claims.

Legal Bases for Processing

pq99 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity — processing required to perform the contract between you and pq99, including account management, payment processing, and game provision.
• Legal obligation — processing required to comply with applicable law, including KYC verification, anti-money-laundering obligations, and responses to lawful authority requests.
• Legitimate interests — processing for fraud prevention, platform security, and internal analytics that is necessary for the safe and reliable operation of pq99 and does not override your fundamental privacy rights.
• Consent — where processing is for purposes not covered by the above three bases (for example, optional marketing communications), pq99 will obtain your explicit consent before proceeding. You may withdraw consent at any time.

Disclosure of Your Information

pq99 does not sell your personal data. We may share your data with the following categories of third party only where strictly necessary and only to the extent required for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, and card processors receive only the minimum data required to process your transaction and are contractually bound to use it solely for that purpose.
• Identity verification providers — third-party KYC providers receive identity document data solely to verify your age and identity. These providers are contractually bound to data-protection standards equivalent to those applied by pq99.
• Game providers — Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi, and other licensed game studios receive your account identifier and session data needed to deliver game services. They do not receive your full identity data or financial records.
• Regulatory and law enforcement authorities — pq99 may disclose personal data to competent authorities where required by applicable law, court order, or lawful regulatory request. Where legally permitted, pq99 will notify you of any such disclosure.

All third parties with whom pq99 shares personal data are required to maintain appropriate technical and organisational security measures. pq99 does not permit third parties to use your data for their own independent marketing or commercial purposes.

Payment and Financial Data

pq99 processes payment data strictly to complete the deposit and withdrawal transactions you request. pq99.ws does not store full card numbers. When you pay by Visa or Mastercard, your card details are processed directly by our certified payment processor; pq99 retains only a tokenised reference and the last 4 digits of the card for transaction reconciliation and fraud prevention.

For mobile wallet payments via bKash, Nagad, Rocket, or Upay, pq99 retains your registered wallet number as a payment method identifier linked to your account. This is required to ensure withdrawals are returned to the same wallet used for deposits, in compliance with anti-money-laundering obligations. Your wallet number is used solely for processing transactions on your account and verifying payment method ownership during KYC — for no other purpose.

Cookies and Tracking Technologies

pq99.ws uses cookies and similar technologies to ensure the platform functions correctly, to keep you securely logged in, and to improve your experience. We do not use third-party advertising cookies or behavioural tracking technologies that build profiles of your online activity across external websites. The types of cookies pq99 uses are:

• Essential cookies — strictly necessary for platform operation, including session management, login state, and security tokens. These cannot be disabled without impairing core functionality.
• Functional cookies — used to remember your preferences such as language settings, last visited category, and display options. Disabling these reduces convenience but does not prevent platform access.
• Analytics cookies — used internally to understand aggregate usage patterns such as which pages are most visited and where technical errors occur. This data is analysed in aggregate form only and is not linked to your personal identity.
• Security cookies — used to detect and prevent fraudulent login attempts, session hijacking, and other security threats. These are essential for account protection and cannot be disabled.

You may manage cookie preferences through your browser settings. Note that disabling essential or security cookies will impair pq99.ws functionality and may prevent login or transaction completion. pq99 does not currently support a standalone cookie-preference centre but may introduce one in a future platform update.

Data Retention

pq99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. General retention periods: account data and transaction records are kept for a minimum of 5 years after account closure in compliance with financial record-keeping obligations; KYC documents are retained for a minimum of 5 years after completion of the KYC process or account closure, whichever is later; technical logs and session data are kept for up to 12 months from the date of collection, unless a specific security investigation or legal proceeding requires longer retention.

When data is no longer required to be retained, pq99 will securely delete or anonymise it so it can no longer be linked to your identity. Where full deletion is not immediately technically feasible (for example, in backup archives), pq99 will isolate that data from further active processing until deletion is possible.

Your Privacy Rights

As a registered Player on pq99, you have the following rights over your personal data. To exercise any of these rights, contact pq99 at [email protected] with your full name, registered mobile number, and a description of your request. pq99 will respond within 5 working days of receiving a valid request.

• Right of access — you may request a copy of the personal data pq99 holds about you, together with information about how it is being used.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you on pq99.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose collected, where you withdraw consent, or where it has been unlawfully processed, subject to legal retention obligations.
• Right to restriction of processing — you may request that pq99 restrict the processing of your personal data in certain circumstances, for example while a rectification request is under assessment.
• Right to data portability — where processing is based on your consent or a contract with you and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
• Right to object — you may object at any time to processing based on legitimate interests. pq99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Please note that some rights are subject to limitations where pq99 has a legal obligation to retain or process data. For example, financial records required for anti-money-laundering compliance cannot be deleted before the legally mandated retention period expires. pq99 will explain any such limitation clearly when responding to your request.

Security Measures

pq99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include: 256-bit SSL/TLS encryption for all data in transit between your device and pq99.ws; encrypted storage of sensitive account data and KYC documents on secured servers with restricted access controls; regular security audits of the pq99.ws platform; multi-factor authentication options for Player accounts; and strict internal access controls limiting which pq99 personnel may access personal data, based on a need-to-know principle.

Despite these measures, no internet-based platform can guarantee absolute security against all threats. In the event of a data breach likely to result in a high risk to your rights and freedoms, pq99 will notify affected Players without undue delay and will take all reasonably practicable steps to contain and remediate the breach.

Children's Privacy

pq99 is strictly an adults-only platform. The minimum age to register and use pq99 is 21 years. pq99 does not knowingly collect personal data from any individual under the age of 21. If pq99 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on pq99, please contact us immediately at [email protected].

Changes to This Privacy Policy

pq99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the Last updated date at the top of this page. Where practicable and required by applicable law, we will notify active Players of material changes via their registered contact details or via an in-platform notification.

Your continued use of pq99.ws following publication of a revised Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you must stop using the platform and may request account closure by contacting [email protected].

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a concern about how pq99 handles your personal data, please contact our support team. We aim to respond to all valid privacy requests within 5 working days.

Email: [email protected]